Merill B. Halpern, manager of card services at the United Nations Federal Credit Union, talks about the organization’s decision to deploy EMV cards to its members. With more than 4,000 members outside the U.S. the credit union had to do something to accommodate those customers living in areas where EMV is used.
“We were hearing from our members for a long time they were feeling disadvantaged when they used our cards in location that didn’t accept mag-stripe-only cards,” Halpern said. “They didn’t want to draw attention to themselves, creating line waits, very often the clerks don’t know how to get an approval with our cards and as a result our card became no so top of wallet.”
