Card Office Policies and Procedures. Who Needs Them?
By Lyn White, Campus Card and Marketing Consultant, White Consulting
YOU DO! You have taken a lot of time to determine that your campus could benefit from a campus card program. You have slaved over the RFP and agonized over the responses from the vendors. You have sat through the presentations by the finalists and chosen the best fit for your campus. Now is not the time to sit back and just let it happen. If you want the best campus card program to emerge from this arduous process, then you need to finish the job – which means hiring and training the best personnel and making sure you provide them with a recipe for success. Which is a card office manual with every possible eventuality covered – including a disaster plan.
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