Cubic Transportation Systems has been awarded a $10 million contract to manage and operate the SmarTrip Regional Customer Service Center (RCSC) for the Washington Metropolitan Area Transit Authority (WMATA) in D.C.
SmarTrip is WMATA’s smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago.
Cubic’s services for the RCSC will begin in July and will include operation of the patron call center where cardholders can call or email to register their smart card, receive account information, retrieve lost passwords for online ordering and more.
Cubic also will deliver and operate a smart card fulfillment center for SmarTrip card orders, and will deliver and support a merchant retail network where customers can buy and reload value on their smart cards.
The SmarTrip system includes WMATA and nine regional bus operators in Virginia, Maryland and Washington, D.C, and accounts for some two million customers.
In the future, Cubic’s services will expand with the inclusion of the CharmCard system (also designed by Cubic) operated by the Maryland Transit Administration.
The contract is for a three-year term, with a $6.8 million option to extend for two more years.