Delaware unveiled its driver license and personal identification kiosks in Dover, Wilmington, and Georgetown, with the aim of quicker ID issuance and an improved customer experience for Delaware residents. The kiosks are provided by MorphoTrust USA, current supplier of driver license issuance solutions for Delaware, 40 other states, and the District of Columbia.
The kiosks incorporate scanners, digital cameras and back office technology enabling Delaware to maintain a high level of security while speeding up the ID issuance process for customers who need replacement and renewal licenses.
Here’s how it works: From now on, Delawareans who need to renew or replace a driver license or state-issued ID will be able to do so at any DMV kiosk if they so choose. Customers wishing to renew their licenses stand at a kiosk, place their old licenses on the scanner and look at the kiosk’s camera.
The kiosk first interfaces with the DMV mainframe to validate that the user is eligible to proceed, then compares the user’s new image to the one already on file with the state. If all is correct, customers complete and pay for their transactions, then take receipts provided by the kiosk to the window of a secure processing room where they can retrieve their licenses.
Delawareans can also enter their data by touch-screen if they do not have their licenses with them or have lost the ones they had. The entire process takes just a few minutes. Customers can bypass the kiosks entirely if they prefer and work with DMV employees to get the licenses they need.
Adding to customer convenience, users can also use kiosks to register to vote, change their addresses through the U.S. Postal Service or register to be organ donors. Future applications are many and could include functions such as hunting, fishing and parking permits as well as vehicle registration, depending on customer acceptance and state needs.