India-based Bank of Maharashtra (BoM) has announced plans to launch biometric-based ATMs to help their elderly customers with issues of remembering PINs, according to a Indian Express article. BoM has already introduced 11 ATMs with biometric capabilities previously. This plan, however, would include a much more widespread replacement of many other of the 345 ATMs in the country.
Before moving ahead with the plan, however, the bank would like to poll some of their more than 50,000 elderly customers to be sure that this is a solution they are interested in. BoM expects to have positive results from their polling as they have noticed a large number of instances regarding forgotten PINs.
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