L-1 Identity Solutions Inc. has introduced new automated kiosks for processing driver’s license renewals and replacements. With more than half of all license transactions relating to replacements and renewals, the self-service kiosks are designed to streamline Department of Motor Vehicle (DMV) operations and offer the public a faster and more convenient alternative to waiting in line for agents.
The first two L-1 kiosks will be made available to the public at Mississippi Department of Public Safety (DPS) headquarters in Jackson, Miss. Six additional kiosks will roll out by the end of the month across state public safety offices with additional kiosks expected to be installed in 2010.
Customers use a touch screen menu and are led through a series of prompts to securely enter personal information that will be used to locate their record in the DMV system. The kiosk then takes a photo and performs a one-to-one facial recognition match against the existing photos in the DMV database to verify the identity.
Once the identity details are confirmed, the consumer’s credit or debit payment is processed on the kiosk using a card swipe. If the state uses an over-the-counter issuance system, the kiosk dispenses a bar coded receipt that can be exchanged at the express window of the DMV office for the new card. For states using central issuance, the kiosk produces an interim document/receipt for use until the secure card is received in the mail.
The unit does not retain any personal information. Data collected is transmitted via a secure encrypted line from the kiosk workstation to the DMV host server and database system where it is stored and managed by the State. Photos taken at the kiosk are purged from the machines after they are taken and transmitted to the central image server.