National Australia Bank (NAB) has announced that it expects to replace pass codes with voice biometrics for its mobile banking customers in the future, according to a Ecommerce Journal article. NAB has already been successfully utilizing voice biometrics for authenticating customers in their call center since this past summer.
With the increase in customers utilizing mobile phones to access their accounts and NAB’s standing by voice biometrics as a much more secure solution than passwords or PINs.
To help kick start the initiative, plans have already begun for a trial version of the biometric solution to be available to online customers. In the trial, rather than text messaging a password to the user’s mobile phone, the user will receive an automated call prompting them for their voice signature to authenticate their online session. The proposed project is still pending approval, but Tim Cullen, head of direct channels for NAB, expects the system to be ready in as little as twelve months.
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