While new high-tech vending machines are being released with options such as touch screens, nutritional information displays, wireless coin dispensers, stock monitors and biometric payments, some feel the idea of moving forward with biometric-based payments on the devices may not work yet, according to a Retail Solutions Online article.
The reason for this is based on the unsuccessful Pay By Touch efforts at retail locations in the past. The suggestion for similar technology utilizing NFC on mobile phones is brought out as a potential separate option.
The belief is that while many aren’t ready for a move to biometric-based payments due to security and privacy concerns, those concerns are significantly lower for people using their mobile phones which have also become a near-necessary item for people to carry on their person at all times.
While it is acknowledged that there is no logical reasons behind why the biometric vending machines wouldn’t be a success, it is also stated that consumers tend to be more emotion-based and emotions still tend to fall closer to privacy concerns than ease with which biometrics can be used.
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