One of the world’s largest telecommunications companies has tapped IdentiPHI, a developer of biometric products, to supply them with biometric authentication for their call centers in Latin America. The product specified is IdentiPHI’s SAFsolution 5 Enterprise Edition.
The system is designed to require authentication for a customer service representative to access different applications to better protect customer data. The SAFsoltuion software will work in conjunction with the already implemented Citrix XenApp Platinum, software for publishing key support programs and managing access, and fingerprint readers from UPEK. One of the reasons IdentiPHI’s product was chosen was that it was designed as a Citrix Ready product and would require little changes from the already implemented system to add the additional security layers.