Two insitutions in St. Louis have signed with Higher One to provide refund management services. The 27,000-student St. Louis Community College will use the Higher One services and ID card offering, while the 22,000-student Webster University will use disbursement services without the ID card offering.
HIGHER EDUCATION INSTITUTIONS IN ST. LOUIS EXPAND THEIR SERVICES WITH HIGHER ONE’S ONDISBURSE REFUND MANAGEMENT SYSTEM
Higher One’s Refund Management Service Enables Students in St. Louis to Receive Their Money Faster with More Refund Choices
NEW HAVEN, CT, November, 2006 –St. Louis Community College and Webster University in St. Louis, MO, announced today that they have recently joined the more than 60 other higher education institutions that have partnered with Higher One, the leading provider of customized financial services dedicated exclusively to the higher education market to improve how refunds are disbursed to their students.
Higher One provides higher education institutions with the ability to achieve more refund choices for students, free up time for faculty during the refund process and reduce administrative costs. With the implementation of Higher One, these institutions are enhancing services for students, faculty and staff to provide an efficient and timely refund process that meets the needs of everyone.
“We are proud to announce the addition of two new partners in St. Louis,” said Dean Hatton, President & CEO, Higher One. “Higher One continues to see an increasing need among schools to provide effective management of the refund disbursement process and improve the student payment experience and we look forward to continuing to offer these services to our partners.”
Higher One continues to experience increasing interest from colleges and universities nationwide as institutions look to improve their student services and decrease administrative costs. As more institutions learn that a solution such as Higher One’s OneDisburse exists they are quickly embracing it to better serve their students. Some institutions have also expressed that their interest stemmed from the fact that utilizing a refund management program helps the institution avoid IT and data security risks.
St. Louis Community College Enhances Refund Management Process
St. Louis Community College, the largest community college system in Missouri and one of the largest in the United States, recently adopted the Higher One program to offer more refund choices to the more than 27,000 students on their four major campuses. The University will be using Higher One’s OneDisburse ID program.
Prior to Higher One, students at St. Louis Community College received financial aid and other refunds through a non-debit, self managed ID program. Signing on with Higher One resolved challenges facing STLCC’s refund disbursement process by providing a secure and timely process for students to receive these refunds electronically while also acting as an ID card that functions seamlessly with existing and future technical systems. Higher One’s services have alleviated administrative costs of the past system and increased student services. Through Higher One, each student will have the option of an online account for their refunds, solving one of the schools biggest financial aid disbursement issues.
“Higher One provides us an opportunity to expand our financial services and provide the benefits of electronic refunds to our students,” said Carla Chance, Vice Chancellor for Finance and Business Services. “Our partnership with Higher One will allow STLCC to improve student services and overall customer service while streamlining costs that can now benefit other student-focused programs.”
Webster University Adopts Proven Refund Management System
Webster University in St. Louis, Missouri which serves more than 22,000 students worldwide – recently adopted Higher One’s OneDisburse NonID Refund Management system.
Prior to Higher One, students at Webster University received financial aid and other refunds via paper check. Higher One provides Webster University a way to streamline the entire disbursement process and offer an electronic method for students to receive refunds faster while replacing the labor intensive process that was in place and alleviating administrative costs. Through Higher One, each student will have the option of an online account for their refunds, solving one of the schools biggest financial aid disbursement issues.
“We are very excited to be working with Higher One,” said David Garafola, Vice President of Finance for Webster University. “Our students were looking for a faster and more convenient way to receive their refunds and our partnership with Higher One not only allows students to receive their refunds faster and with more options but enhances overall student services while alleviating one of our schools biggest disbursement issues.”
Leading the trend within higher education, New Haven, CT-based Higher One has become the standard of service for American higher education institutions looking for ways to improve the payment process and student experience. Higher One handles the entire process and manages any associated exceptions or customer service needs.
To date, more than 60 colleges and universities across the country have signed with Higher One to use the company’s Refund Management Services. Since September 2002, Higher One has helped its clients disburse more than $1.5 billion through over half a million individual payments.