Some of the UK’s largest banks have been watching the development of voice biometric technology waiting for the right time to begin implementation of the technology for customer service systems to replace pins and passwords with a more secure system as well as cut back time spent authenticating customers over the phone, according to a BBC News article.
Some of the issues keeping banks from moving forward with a new biometric system is worries of customer complaints associated with poor samples for matching the customer. Poor samples can be the result of many things such as a poor telephone connection, loud background noise and voice problems associated with illness. Despite this, banks are showing increased interest in implementing the technology due to increased pressure from fraud protection groups in stepping up their security.
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