Auto-resolution technology provider Aeptra and authentication services firm TrustID have formed a technology partnership to improve financial institutions’ ability to recognize and prevent telephone-based fraud.
In this partnership, the companies have integrated Adeptra’s Decision Engine product with TrustID’s Automatic Caller Authentication to create a solution that credentials callers’ identities and detects and prevents caller-ID and Automatic Number Identification spoofing.
With this new joint product, TrustID’s authentication process functions by customers producing a physical product, such as their fixed line or mobile device. The software then authenticates calls made to financial institutions through telephone network forensics to verify that this device is the one being used to contact the call center at that moment. This can be done before the call is answered.
Once a call has been identified as real or spoofed, TrustID passes the information on to the Adeptra Decision Engine, which correlates the data and adds it to other customer databases within an organization. The Decision Engine also recommends whether a call should be handled by an agent who’s informed of the validity of the caller, or passed to IVR.
This partnership is part of Adeptra’s Fraud Ecosystem line that covers the fraud prevention spectrum, including detection, investigation, recovery and analysis.