The Metropolitan Transportation Commission (MTC) released a statement concerning a glitch in its Clipper card system, and the blame for overcharging certain AC Transit passengers, according to SFExaminer.com.
Traditionally, AC Transit passengers who make bus transfers are only charged 25 cents for their second leg, even if they split up that journey with a trip on BART. However, for a two-month stretch earlier this year, Clipper card readers were not recognizing that first trip, leading to overcharges.
The Metropolitan Transportation Commission, which manages the Clipper card with its private partner Cubic say its plans to reimburse those affected by the glitch.
Customers should contact Cubic to receive reimbursements for their travel. The MTC has said it would take time since the manufacturer would have to review the specifics of each case.
Read more here.