Promising secure biometric authentication from airport ID and check-in to boarding, Gemalto and IER launched their new Fly to Gate offering. IER is a leading developer of terminals and integrated solutions for major air and rail travel networks. Adding Gemalto’s biometric and document verification capabilities to the IER suite, the plan is to create an end-to-end self-service experience for air travelers.
In 2016, there were 3.8 billion passengers and the International Air Transport Association predicts this number will double by 2035. To facilitate this growing number of travelers, automated solutions for airport ID and processing will be required to expedite the flow while ensuring rising security demands are met.
“The appetite for automated, self-service travel experiences is already evident in the success of electronic travel authorization, online check-in and automated border eGates,” says Frédéric Trojani, Executive Vice President of Government at Gemalto. “Fly to Gate offers a chance to reap the full benefits of this trend, working with leading partners whose solutions have been proven in numerous deployments.”
Fly to Gate provides a self-service experience — taking travelers smoothly from their home to the departure gate. It builds on Gemalto’s border security and ID verification solutions. Specifically, it ensures travelers are biometrically identified via face recognition or another biometric modality, IDs and travel documents are validated, and watch lists are enforced.
To begin the airport ID process, travelers choose between mobile check-in or self-service kiosks. The system next includes bag drop points, border control, security and boarding gates — all managed via automated, self-service processes. By putting the passenger in control of their airport ID experience, the hope is that the solution will reduce the time as well as the stress associated with air travel.
Airports and airlines will benefit from the enhanced customer experience, as travelers will have more free time to spend in the terminal spending money in leisure, dining and shopping locations.
This new partnership delivers, “world-class automation techniques to improve customer satisfaction, implement consistent identity and document verification procedures, and maximize commercial revenues,” concludes Maxime Boulvain, CEO at IER.