HID Global announced a developer services offering for products using the company’s embedded reader platforms. The set of modular service options is designed to streamline the engagement process and make it easier for customers to leverage HID’s embedded technologies and industry expertise, reduce development costs, and accelerate the product integration, test and certification process.
Developers can immediately engage with HID Global using the service package that best meets their needs, at a fixed price and with standardized legal terms.
Standard Services: this basic set of services enables HID Global customers to utilize the company’s technology. It includes technical and help-desk support, return merchandise authorization and training through the HID Academy.
Professional Services: this package adds integration, design-in, testing and certification services, plus individual access to development specialists. Rigorous testing support includes validating custom antenna performance for reader core products, and performing environmental cross-checks inside customer housings. Certification support includes facilitating all required FCC, CE and other relevant certifications prior to customers sending their products to accredited certification authorities.
VIP Services: the highest level of technical support, VIP Services adds priority response for all service requests. A member of the HID Global development team is assigned as a dedicated contact person for all questions regarding technical issues.
HID Developer Services Plus also includes access to a comprehensive on-line Development Center.
HID Developer Services Plus is initially available for customers using the company’s identiCLASS and veriCLASS embedded reader platforms, and will be expanded to include the company’s other embedded technologies in the future.