Jay H. Walder, the new chairman and CEO of New York’s Metropolitan Transportation Authority and the man credited with creating London’s popular Oyster card, is promising a 100-day action plan and indicated eventual implementation of “modern fare technology.”
He stressed the need for the MTA to deliver on its commitments, show taxpayers good value and improve engagement with the communities it serves.
“New Yorkers should be able to expect the same type of customer experience riders enjoy in London, with accurate arrival information and modern fare technology,” said Walder.
Walder said his first priority was to work intensively with the organization to get up to speed on the MTA’s operations and better understand its challenges. He committed to quickly identifying priorities and producing a plan of action.
Born and raised in Queens, N.Y., Walder worked at the MTA from 1983-1995, rising to executive director and chief financial officer. In 2001, he joined Transport for London, where he served as the managing director for finance and development until 2006. In addition to Oyster card implementation, he is credited with drafting the transportation plan for London’s successful bid for the 2012 Summer Olympics.